Every ShopSizzle personalized item is made to order with your text. Because it cannot be resold, the following applies.
1. Final sale. All personalized items are final sale. We do not accept returns or exchanges for change of mind, a gift no longer needed, ordering the wrong product, color or quantity, or personalization entered incorrectly — including spelling, capitalization, punctuation, spacing, names and dates.
2. Engraved exactly as typed. We do not proofread, correct or change your text. Please double-check it before you order.
3. Changes and cancellations. You may change or cancel your order within 12 hours of placing it by emailing info@shopsizzlehq.com with your order number. After 12 hours your item may already be in production, and the order cannot be changed or canceled.
4. Our mistakes. If your item arrives damaged or defective, is the wrong item, or the engraving does not match what you typed, email info@shopsizzlehq.com within 7 days of delivery with your order number and clear photos of the item, the engraving and the packaging. We will replace or refund the item, at our choice. Please keep the item and packaging until your claim is resolved, and do not send anything back unless we ask.
5. Natural variation. Wood, marble and other natural materials vary in grain, color and pattern. Engraving size, placement and depth may vary slightly from product photos and previews. These variations are not defects.
6. Shipping address. You are responsible for entering a complete and correct shipping address. If a package is returned or lost because of an incorrect address, reshipping is at your cost. We ship only within the lower 48 United States.
7. Lost packages. Once tracking shows a package as delivered, we are not responsible for loss or theft. If a package is lost in transit before delivery, contact us and we will work with the carrier to replace it.
8. Shipping times. Items are made to order and typically ship within 3–5 business days. Delivery dates are estimates and are not guaranteed, including holiday delivery. If we cannot ship within the time we stated, we will email you a new date and you may cancel for a full refund.
9. Content. We may decline and refund any order whose personalization includes offensive content, or names, logos or phrases we believe belong to someone else (such as team names, brand names or characters). By ordering, you confirm you have the right to use the text you provide.
10. Contact us first. For any problem with your order, please email info@shopsizzlehq.com before contacting your bank or card issuer. Most issues are resolved within 1–2 business days.
11. Nothing in this policy limits any rights you have under applicable law.
Approved refunds go back to your original payment method; most banks post them within 5–10 business days.
If we ask you to send an item back because of our error, we pay the return shipping.