At shopsizzlehq.com, operated by OPTIMUM PAYMENT SOLUTIONS LLC, we stand by the quality of our products and aim to resolve any issues promptly. While we do not offer returns for change of mind, we do accept valid exchange requests in the event of product defects or delivery errors.

REFUND POLICY

At shopsizzlehq.com, operated by OPTIMUM PAYMENT SOLUTIONS LLC, we want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help with a straightforward refund or exchange process.

Return & Refund Window

You have 30 days from the date of delivery to request a return and refund. To be eligible, your item must be unused, in the same condition that you received it, and in its original packaging.

How to Initiate a Return

To start a return, please contact our support team at info@shopsizzlehq.com. Please include:

• Your Order Number
• The reason for the return
• Photos of the item (required if the item is damaged or defective)

Refund Process

Once your return is received and inspected by our team at shopsizzlehq.com operated by OPTIMUM PAYMENT SOLUTIONS LLC, we will send you an email to notify you of the approval or rejection of your refund.

• Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.
• Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again, then contact your credit card company, as it may take some time before your refund is officially posted.

Damages and Issues

Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately at info@shopsizzlehq.com so that we can evaluate the issue and make it right through a full refund or a replacement.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Return Shipping

Unless the item is defective or the return is a result of our error, customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable.

Contact Information

shopsizzlehq.com is operated by OPTIMUM PAYMENT SOLUTIONS LLC. For all refund-related inquiries, please contact: info@shopsizzlehq.com, 7225 Henderickson LN, Indianapolis, IN, 46237, USA. 

Return Window

You must initiate your return request within 30 days of receiving your order. Requests submitted after this period may not be eligible for review.

What Can Be Exchanged

• Items that arrive damaged or defective
• Incorrect items received

Photo evidence is required to support all exchange requests.

What Can’t Be Exchanged

• Products damaged after delivery
• Orders submitted with incorrect personal or shipping details

Return Shipping & Follow-Up

Once your request is received, our team will promptly review the case via email and guide you through the next steps. Shipping responsibility and resolution details will be discussed directly with you based on your specific situation.

Exchange Policy

Approved exchange requests will be processed as product exchanges only.

Start an Exchange

To begin, please contact us at info@shopsizzlehq.com with:

• Your order number
• A brief description of the issue
• Clear supporting photos

We are managed by OPTIMUM PAYMENT SOLUTIONS LLC, located in 7225 Henderickson LN, Indianapolis, IN, 46237, USA. We will get back to you quickly to resolve things.